Privacy Policy

Last updated: June 5, 2026  ·  Effective: June 5, 2026

VELARA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the VELARA mobile application and website (collectively, the "Service").

1. Information We Collect

We collect information you provide directly to us, such as:

• Account information: name, email address, and password when you create an account.
• Conversation data: messages, prompts, and AI responses you generate within the app.
• Payment information: processed securely by Stripe; we do not store full card numbers.
• Device information: device type, operating system, and app version for diagnostics.
• Usage data: features used, session duration, and interaction patterns to improve the Service.

We may also collect information automatically, including IP address, browser type, and referring URLs when you visit our website.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and send related information, including purchase confirmations.
• Send technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests.
• Personalize your AI experience based on your preferences and usage history.
• Monitor and analyze trends, usage, and activities in connection with the Service.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. AI Conversation Data

Your conversations with VELARA's AI models are used to provide the Service. We do not use your personal conversations to train third-party AI models without your explicit consent. Conversation history is stored locally on your device and optionally synced to our secure servers if you enable cross-device sync.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• AI providers: OpenAI, Anthropic, Google, xAI, and others to process your AI requests. These providers have their own privacy policies.
• Payment processors: Stripe for secure payment processing.
• Analytics providers: to help us understand how the Service is used.
• Law enforcement: when required by law or to protect the rights and safety of VELARA and its users.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at privacy@velaraai.app.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate personal information.
• Request deletion of your personal information.
• Object to or restrict processing of your personal information.
• Data portability — receive your data in a structured, machine-readable format.

To exercise these rights, contact us at privacy@velaraai.app.

8. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.